9-1-1 is in service for every telephone within Ottawa County 24 hours a day 365 days a year.
9-1-1 dispatchers are trained to ask questions about your emergency that will help them determine what agency should respond and how quickly a response is needed.
Ottawa County Emergency Communications provides dispatch services for Police, Fire, Emergency Medical Service and Ottawa County Sheriff’s Department.
When a 9-1-1 call is received at the dispatch center, the phone number, telephone customer name, address and responding fire, EMS, and law enforcement agency is automatically displayed on the computer screen. The customer has the option of having more information added to their displayed record, such as family medical information etc. To add information to your record, you should dial 911 in the evening or on Sunday. When the dispatcher answers, tell them that you would like to add some information to your record. That information will be typed in and become a part of the information that appears on the screen when 911 is dialed from your telephone. This does not include wireless or cell phones. At this time, we do not have the capability to bring up information on this type of customer.
When should you call 911?
Do Call
When you need immediate
emergency response:
• Police
• Fire
• EMS
Don't Call
If you only need information:
• Telephone numbers
• Weather Information
• Directions
If your call is a non-emergency please dial: 785-392-2157